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Quality Standards


Hostelling International's Assured Quality Standards program means you can rely on a consistent level of services and facilities wherever you stay.

The requirements of the Assured Quality Standards are checked through regular visits to hostels by the HI Standards team. Hostels are not given advance warning of a visit - so our inspectors have exactly the same experience as you! In addition, we conduct regular "mystery shopper" programs with budget travelers - these programs check that quality and customer service standards are met.

Welcome: hostels are open to all. You can join if you are not already a member, and you can make advance reservations. Plus you will have access to essential facilities if the hostel closes for a period during the day.

Comfort: a good night's sleep including a freshly-laundered linen (some international hostels may charge a small laundry fee along with the overnight charge), and sufficient washing/shower facilities. Some meals are available, along with self-catering facilities and a food store onsite or close by.

Cleanliness: the highest standards of hygiene wherever you travel.

Security: for you and your possessions, including lockers for luggage and valuables.

Privacy: in showers, washing areas and toilets. Most hostels provide single sex dormitories- Private rooms are also available at many locations and can be reserved in advance.

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